U-Haul Moving & Storage at Regent Ave

Storage Facility

Filled out 75%

Reviews 5

  • D
    Dan Chartrand
    Got a hitch installed here on my car and online booking was a breeze. Staff was super nice and suggested accessories that I might require.
  • M
    Mike King
    Great customer service, excellent rates, will always do business with Uhaul, like the newer GMC model, kinda wish they have Ford transit, never a GM fan, sometime there only 1 staff for evening or midday, should have two staff for highly service for customers.
  • K
    kelsey todd
    I booked u-haul and used their u-boxes for a local move that happened on October 1.I decided to use u-haul to make my move stress free but instead it has been a very frustrating experience. I am still waiting to receive a call back from the location manager. The communication and customer service I have received overall from this location has been appalling. My boxes were dropped off late both times and needed to be picked up by a specific pre-arranged time since they were placed in a neighbouring businesses parking lot and had to be moved for their staff to park on the Monday morning. They were not picked up on the Saturday night as requested and instead were picked up later Monday morning. On top of this, I have been overcharged a substantial amount of money resulting in a overdrawn credit card. I have called, and left messages for a manager to get back to me for two weeks and have not heard anything. I have also left a customer complaint at a corporate level and was assured it would be dealt with in 72 hours which it has not been. I would highly recommend not using u-haul, and especially not the Regent location. I can honestly say that this is probably the worst customer service experience I have ever received and I am am currently still waiting to be refunded for the overcharged amount.
  • M
    Michelle Echlin
    Amazing service. Helpful, friendly, quick and they go above and beyond.
  • A
    A L
    First time great experience. Second not so much.