Josh FriesenI bought a table and four chairs with extended warranty 4.5 years ago for 250. Chairs were falling apart (as I expected) so we figured why not try a warranty claim. The brick was excellent at facilitating the warranty claim and getting us new product. Would definitely recommend!
Ayodele Odeyemino star.....this is the worst customer service experience of my life. Working in customer service myself i have never been so disappointed. my order did not come on time, they called and told me my order was ready and they delivered half of the good and to make matter worst they delivered a damaged coffee table. they also promised me they would assemble the furniture but when the delivery guy got to my house he said he was only told to deliver and not assemble. i later went to the kenaston office to complain , the customer service manager was so rude and very unhelpful, he told me that they are out of stock, that i have to wait for 1 month for another delivery.This so unacceptable. I am never going to shop at THE BRICK ever again and none of my friends will.
Corey JansenHorrible service with sales people who lie to you. I had a sales person lie to my face that a couch on the floor was brand new just opened today. When I looked closer I could clearly tell it had been ripped and repaired. I left immediately. I am not going to pay over $1500 for a used and repaired floor model. Good try
Baharack DadakThe worst experience ever. I got fridge and over rage microwave a month ago,fridge the heart of house with kids had problems at first ,took 2 weeks to send the "DRIVER "not the technician to fix it . Keep saying we call you back never call me ,when I called them I should explain everything from beginning all over again. Now I want to install my Microwave the knob on top is loose I dropped it off at store they said we will call you,nobody knows when The worst customer service ,they just passing you around I payed for waranty and delivery My FIRST and LAST time shopping at Brick
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